Retail Chain Modernization
A fast-growing retail chain with 30 branches faced data fragmentation and reactive IT support — costing revenue, time, and customer satisfaction.
The Challenge
Their inventory systems were not syncing in real-time, leading to:
- “Out of stock” situations despite having stock in nearby warehouses
- Store managers spending hours troubleshooting technical issues
- No centralized visibility across branches
The EADVS Solution
1. Central Cloud Management Migrated inventory, POS, and reporting systems to a unified cloud platform with real-time data synchronization across all 30 branches.
2. Managed Service Desk A dedicated EADVS helpdesk resolves most issues remotely — reducing physical site visits for minor problems to near zero.
3. Security Hardening Implemented network segmentation, PCI-DSS compliance for card data, and endpoint protection across all branch devices.
Results
| Metric | Outcome |
|---|---|
| Cross-branch sales | +12% from real-time stock visibility |
| IT maintenance costs | -30% |
| Store manager productivity | +5 hours/week recovered |
“The managed service desk alone saved our store managers 5 hours per week previously lost to troubleshooting.” — IT Manager